Privacy Policy and Data Protection Agreement for Courier Agents
For courier agents and logistics personnel using the Cuzoo Platform.
Company: Cuzoo Ltd. ("Cuzoo", "Company", "We", or "Us"). Data Subjects: Courier Agents and Logistics Personnel ("Users", "You", or "Your").
This Privacy Policy ("Policy") governs the collection, processing, storage, and dissemination of personal data in connection with your access to and use of the Cuzoo platform, mobile application, and website.
By accessing, registering for, or utilizing the services provided by Cuzoo, you expressly acknowledge that you have read, understood, and unconditionally agreed to be bound by the terms of this Policy. If you do not agree with all terms herein, you are strictly prohibited from accessing or using the platform in any manner.
Categories and Purpose of Data Processing
1.1 Lawful Basis — Cuzoo shall process Personal Information strictly for the execution of courier, logistics, and allied operational services. Any processing inconsistent with these stated purposes shall constitute a material breach of confidentiality and a violation of the Terms of Usage.
1.2 Data Collection Categories — Cuzoo collects, collates, and processes the following classes of data:
- (a) Identification Data: Legal name, residential address, telephone number, and electronic mail address.
- (b) Guarantor Information: Full names, residential and office addresses, telephone numbers, and email addresses of designated guarantors.
- (c) Verification Documentation: Government-issued identification cards, utility bills, valid driver's or rider's licenses, and statutory operational permits.
- (d) Vehicular Information: Comprehensive documentation, registration, and specifications concerning the User's delivery vehicle.
- (e) Financial Data: Bank account numbers, institutional routing details, and account holder names.
- (f) Communications Data: All digital correspondence, in-app messaging logs, and service notices exchanged between the User, Customers, and Cuzoo.
- (g) Geospatial Data: Real-time geo-location tracking data and operational transit routes of the User.
1.3 Purposes of Processing:
- (a) Identity Verification & Fraud Mitigation: Personal records and identification documents are processed to verify residency, confirm legal capacity, establish true identity, and mitigate fraudulent activities.
- (b) Guarantor Vetting: Guarantor particulars are processed to establish probity, verify integrity, and safeguard Customers against bad-faith actors.
- (c) Regulatory & Vehicular Compliance: Licenses and permits are evaluated to ensure vehicles meet statutory roadworthiness standards. Non-compliant vehicles will be summarily rejected to prevent operational liabilities and risks to cargo.
- (d) Financial Settlement: Basic banking parameters are utilized exclusively in conjunction with authorized third-party payment gateways to execute seamless and secure financial disbursements.
- (e) Support & Logistics Optimization: Correspondence and geo-location data are processed to provide real-time routing assistance, circumvent traffic impediments, optimize delivery fulfillment, and offer technical support.
Customer and Recipient Interactions
2.1 Identity Disclosure — To safeguard against fraud and deception, the User's photograph and verified identity shall be displayed on the User application interface to the Customer upon assignment of a delivery request.
2.2 Customer Confidentiality Obligations — Customers are bound by a strict legal obligation to maintain the absolute confidentiality of the User's personal information. Any unauthorized disclosure to a third party constitutes an actionable breach of legal duty.
2.3 Real-Time Tracking — Customers shall have access to the User's live geo-location tracking from the point of initial collection to final delivery confirmation.
2.4 Recipient Communications — Users may interact with designated package recipients solely for the purpose of verifying delivery location or recipient availability. The extent of personal data disclosed to a recipient remains at the User's discretion, as this Policy strictly governs disclosures made to the primary Customer. Users are mandated to exercise professional discretion and tact to protect Company and User confidentiality during such interactions.
Business Partners and Third-Party Service Providers
3.1 Operational Integration — Cuzoo may share User data with corporate partners, Small and Medium Enterprises (SMEs), and technical service providers engaged to maintain, update, and optimize platform accessibility.
3.2 Contractual Protections — All business partners and third-party vendors are bound by stringent Non-Disclosure Agreements (NDAs) and data processing covenants. Access is restricted exclusively to what is strictly necessary for order processing, logistics execution, or platform maintenance.
3.3 Liability for Breach — Any unauthorized disclosure, misuse, or failure to return or destroy confidential data upon the completion of a third party's duties shall constitute a material contractual breach, rendering the defaulting party strictly liable for resulting damages.
Courier Agent Duty of Confidentiality
4.1 Scope of Obligation — Users acknowledge that they will receive confidential information, including the identities and locations of Customers, recipients, and business partners. Users are strictly prohibited from disclosing such information to any third party save for the direct execution of authorized courier or logistics services.
4.2 Proprietary Information — All proprietary data, technical know-how, and corporate information concerning Cuzoo, its employees, and stakeholders accessed by the User must be kept in strict confidence.
4.3 Enforceability — Any breach of confidentiality by a User shall be actionable in any court of competent jurisdiction within the territory, subjecting the breaching party to claims for damages, injunctive relief, and immediate termination of access.
4.4 Statutory Exceptions — The duty of confidentiality shall not apply where:
- (a) The disclosure is explicitly authorized in writing by the Company or the affected Customer prior to disclosure;
- (b) The disclosure is legally compelled by a court of competent jurisdiction, governmental body, or statutory provision; or
- (c) The information is already part of the public domain prior to the User's disclosure.
Data Retention, Storage, and Cookies
5.1 Storage Infrastructure — Personal data is securely archived within Cuzoo's enterprise firewall infrastructure. Users retain access to their profiles via personal account dashboards.
5.2 Cookie Utilization — The platform utilizes HTTP cookies to preserve User preferences. Users retain the unilateral right to accept or decline cookies via their browser configurations.
5.3 Retention Period — Personal data shall be expunged as soon as practicable following account termination, EXCEPT where:
- (a) An active legal dispute, litigation, or regulatory investigation exists between the User and the Company;
- (b) Fraud or fraudulent activities are alleged, in which case data shall be preserved for the duration necessary to satisfy legal and regulatory mandates; or
- (c) Outstanding financial claims or remittance defaults remain unresolved, authorizing retention until full satisfaction of the claim.
Security Safeguards
6.1 Technical Measures — Cuzoo deploys robust technical controls, including firewalls, advanced data encryption, and role-based access authorization controls, to prevent unauthorized access, data alteration, or credential compromise.
6.2 Operational Protocols — Physical access to company premises is strictly restricted. Only authorized personnel are granted access to User personal data, and management personnel are bound by strict employment confidentiality covenants.
6.3 User Security Burden — Recognizing that no digital security matrix is infallible, Users covenant to implement personal security best practices, including safeguarding login credentials, avoiding credential sharing, and strictly adhering to platform security directives.
Dispute Resolution
7.1 Grievance Redressal — Any disputes, claims, or grievances arising out of data processing or alleged breaches of privacy shall be formally lodged with Cuzoo Customer Care for expedited administrative resolution.
7.2 Supervisory Authority — The internal supervisory and administrative authority for all privacy dispute resolution procedures shall be the Cuzoo Data Enforcement and Management Department.
Applicability, Governing Law, and Severability
8.1 Mandatory Application — Continued utilization of the Cuzoo application and website constitutes ongoing consent to data processing. This Policy binds all Courier Agents, corporate partners, and service providers.
8.2 Legal Framework — This Policy is drafted pursuant to constitutional guarantees of privacy and statutory data protection frameworks within the territory, including the Nigeria Data Protection Act 2023.
8.3 Severability Clause — If any provision of this Policy is held to be invalid, illegal, or unenforceable by a tribunal of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.
8.4 Jurisdiction — This Policy and the Terms of Usage constitute binding legal instruments governing the relationship between the User and the Company, enforceable in any court of competent jurisdiction within the territory.