Privacy Policy

Cuzoo processes user data for the purpose of creating and managing user accounts, providing and improving our services, and communicating with users about their accounts and transactions.

When you register on our platform, we collect identifying information such as your name, phone number, email address, and delivery addresses. We use this information to verify your identity, process your delivery requests, and ensure a safe experience for everyone on the network.

Your account data is stored securely and accessed only by authorised Cuzoo personnel who need it to fulfil their roles. You may request an update or deletion of your account information at any time through the support channel.

Cuzoo works with a carefully selected network of service providers and partners — including payment processors, mapping and geolocation services, SMS gateways, and cloud hosting providers — in order to deliver our services.

These partners only receive the information necessary to perform their specific function, and they are contractually required to protect your data in accordance with applicable privacy laws and our own internal standards.

We do not sell your personal information to third parties under any circumstances. Where we share data with partners, we do so only to the extent needed to run our platform reliably and safely.

Before onboarding riders, fleet owners, restaurant partners, or any other service providers on our platform, Cuzoo conducts thorough due diligence. This includes identity verification, vehicle inspection (where applicable), and review of any professional credentials required for their role.

We also run periodic reviews of active partners to ensure continued compliance with our standards of service, safety, and conduct. Partners who fall short of these standards may be suspended or removed from the platform.

This process is designed to protect our customers and maintain the integrity of the Cuzoo network.

Cuzoo collects and processes real-time location data when you are actively using our services — for example, when you book a delivery or track a rider. This information is essential for matching the nearest available rider to your request and for providing you with live tracking updates.

Location data is transmitted securely and is only retained for as long as it is needed to complete the delivery and support operational insights such as dispatch performance and coverage analysis.

You can control location permissions through your device settings. Please note that disabling location services may limit or prevent your ability to use certain core features of the Cuzoo platform.

Our website and web app use cookies and similar technologies to remember your preferences, keep you signed in, understand how our services are used, and improve your overall experience.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). Some cookies are strictly necessary for the site to function, while others are used for analytics and performance optimisation.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the availability and functionality of some features on our site.

Our platform may contain links to third-party websites, apps, or services — for example, payment provider portals, partner landing pages, or social media platforms.

Cuzoo is not responsible for the privacy practices or content of those third parties. When you click on any external link, you leave the Cuzoo platform and become subject to the privacy policy and terms of the destination site.

We encourage you to read the privacy policies of any third-party site you visit to understand how your data is handled there.

Cuzoo implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. This includes encryption of data in transit, strict access controls, secure authentication, and regular security reviews.

While we take reasonable precautions to keep your information safe, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects you, we will notify you and the relevant authorities as required by law.

Please keep your login credentials confidential and inform us immediately if you suspect any unauthorised activity on your account.

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including but not limited to the Nigeria Data Protection Act (NDPA) and any applicable guidelines issued by the Nigeria Data Protection Commission (NDPC).

Any dispute arising in connection with this policy shall be resolved in the competent courts located in Nigeria.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Material changes will be communicated to you through the app or email, and the updated policy will take effect from the date of publication.